New plans to stamp out rogue mobile home site owners

Mobile home residents are to receive greater protection from dishonest site owners seeking to make a profit at their expense, according to housing minister Heather Wheeler. She said that new steps would give local authorities tougher powers to tackle rogue operators in their areas, ranging from fines to outright bans for the worst offenders.

Over 85,000 families live on 2,000 park home sites across the country, including many older people, but a small minority of dishonest site owners abuse their position, intimidating residents and neglecting their duty of care. The changes that will be made will prevent site operators from burdening residents with unfair and unnecessary charges, providing greater transparency and clarity for those who live on the site and putting cash back into resident’s pockets. There will also be better guidance available on what to do if residents feel they are being harassed by their site owner.

"Everyone has a right to feel safe and secure in their own home," said Heather Wheeler. "We know some people in mobile homes have been ripped off by rogue site owners who charge excessive fees and harass residents.To stop this, councils will be given powers to ban site owners who do not meet the standards expected of them. We will make sure they have the tools needed to protect the vulnerable, while allowing honest operators to flourish."

Some mobile home owners have reported management charges increasing by as much as 50% year on year, and some residents paying additional fees of up to £300 a month. Often these site owners make it difficult for residents to raise their concerns, given their complex management structures. There have been reports of site owners trading under a number of different names.

In one case a site owner was involved with around 13 companies under one holding company. This caused complications and extra expense for residents during court or tribunal cases and for local authorities when issuing enforcement notices.

These will be the biggest changes to the sector since the Mobile Homes Act 2013 was introduced. The government will set up a new working group to develop and share best practice on how to improve the process for selling homes, reviewing pitch fees and streamlining site rules further to make the process clearer and easier to navigate.